Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Why are some of my Dropbox files not showing in File Explorer (Windows)?
I can view and access files via my phone and via dropbox online, but some files are not visible in Windows Explorer (Win 10).
The strange thing is that the files are actually there; If I open excel, for example, and select the file from the recently opened files list, the file opens.
If I save the file, it will reappear in Windows Explorer. If I close it again without saving, it does not reappear.
This is seemingly random; some files created at the same time appear and some do not. For example file-1 and file-4 show in explorer, but file-2 and file-3 do not. All created at around the same time, on the same computer.
I thought at first that this was a sync issue, but the fact that the files can be opened suggest that the files are syncing, but just not being displayed.
I have ruled out sharing issues as this is happening with documents that only I have access to and I cannot see files on the computer originally used to create them.
I have ruled out file name issues, as there are no special characters, the only difference in file names is usually a version number.
I have ruled out a deletion issue as the files can still be opened.
I do not have smart sync, this is only a free account.
Any suggestions welcome.
edit: I am using build 52.4.58
edit2: I have just found a file that I can open via the program (recent files), edit and save, but still doesn't show up in windows explorer.
Is it possible that the files are hidden in your system? Can you please turn on the Windows explorer settings to show hidden files?
In order to do that go Windows Explorer >> View >> Options >> Change folder and search options.
In the next window, Click View > and toggle the button to show hidden files:
Is the files visible now in Windows Explorer?
24 Replies
Replies have been turned off for this discussion
I have done this myself and the issue remains. A file created by another user in our shared dropbox will show up when I access my dropbox via the web, but refuses to show up in my windows dropbox files. The other user does use dropbox on a Mac, but this isn't a regularly occurring issue - I can see I believe most (if not all) of their other documents.
- Walter
Dropbox Community Moderator
Hey sdemarc2 - have you ensured that the filenames do not contain an invalid character that might be causing this syncing issue?
Oh!
You are correct, it had a : in the file name. I've changed that and now it is showing.
Thank you!!!
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
