Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

richardmonk's avatar
richardmonk
New member | Level 2
8 years ago
Solved

Why are some of my Dropbox files not showing in File Explorer (Windows)?

I can view and access files via my phone and via dropbox online, but some files are not visible in Windows Explorer (Win 10). The strange thing is that the files are actually there; If I open excel...
desktop
View
  • Elixir's avatar
    Elixir
    8 years ago

    Is it possible that the files are hidden in your system? Can you please turn on the Windows explorer settings to show hidden files? 

    In order to do that go Windows Explorer >> View >> Options >> Change folder and search options. 

     

    In the next window, Click View > and toggle the button to show hidden files: 

    Is the files visible now in Windows Explorer?

Elixir's avatar
Elixir
Star | Level 19
8 years ago

Is it possible that the files are hidden in your system? Can you please turn on the Windows explorer settings to show hidden files? 

In order to do that go Windows Explorer >> View >> Options >> Change folder and search options. 

 

In the next window, Click View > and toggle the button to show hidden files: 

Is the files visible now in Windows Explorer?

sdemarc2's avatar
sdemarc2
Explorer | Level 3
2 years ago

I have done this myself and the issue remains. A file created by another user in our shared dropbox will show up when I access my dropbox via the web, but refuses to show up in my windows dropbox files. The other user does use dropbox on a Mac, but this isn't a regularly occurring issue - I can see I believe most (if not all) of their other documents. 

 

 

 

    • sdemarc2's avatar
      sdemarc2
      Explorer | Level 3
      2 years ago

      Oh! 

      You are correct, it had a : in the file name. I've changed that and now it is showing.

      Thank you!!!

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        No biggie sdemarc2 - glad to hear this helped.

         

        Take care!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!