Forum Discussion

Luzzitelli's avatar
Luzzitelli
Explorer | Level 3
2 years ago

Why can I only see some Dropbox backup folders on the desktop app?

Hello! Since I started using dropbox I had 3 laptops. All them are/were backed up in dropbox backup and I could see them in my dropbox desktop app, just by opening any explorer folder and going on ...
desktop
Dropbox Backup
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Luzzitelli, sorry to jump in.

 

It looks like this particular laptop might have updated to the new Dropbox backup experience, but let's see if we can confirm that.

 

If you hover over the Dropbox icon in your system tray, is the application "up to date" or is it showing a different message?

Luzzitelli's avatar
Luzzitelli
Explorer | Level 3
2 years ago

Yes, @Megan, I can see the backups.

@Hannah, the application is up to date. I'm not sure why the laptop would have updated to the new dropbox backup experience (it seems like I would not like that). But, I still see the old backups in my explorer's dropbox tree in the desktop app.

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