Forum Discussion

Renaesmith's avatar
Renaesmith
New member | Level 1
12 months ago

10 years of files are gone, after joining a Team.

I have used Dropbox for 10 years with company backups etc. recently someone added my email to their team so I could access their files too - but then they deleted me when the job was over and my enti...
account access
Delete
restore
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hi Renaesmith, welcome to our Community!

Based on everything you mentioned, it sounds like you were invited to and then removed from a Dropbox team account.

You'll need to contact the team owner (likely the person that deleted and restored your account) and ask them if they have any of the data from your account. When they deleted you they would have had the option to retain the files.

To recover your account, you'd need to ask the team admin to do so, and then convert your account back to a personal plan away from the team.

Keep me updated with any progress!

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