All files gone after many years of non-activity. Where did they go?

melanie75058 wrote:

I've had a dropbox for years and have been continuously paying and now all my files are gone. 

Are you still paying now? If so when you go to http://www.dropbox.com/account/plan what does it show? Can you add a screenshot? 

Same from http://www.dropbox.com/events? What does that say?

Dropbox removes inactive accounts and deletes the data but only for free accounts. If you paid it should be OK - that is, as long as the payment has continued to go through. 

I feel like I'm on a free account now so the billing doesn't show correctly.  I have emails from them in 2023 asking me to upgrade from my current plan.  I'm not sure how to get to that account of maybe a cc stopped.  How do I find my payments.  Would it show under dropbox?

If my payments stopped for some reason can I catch back up and get files recovered?  

It is my same email address but events and billings are blank pretty much.  So I think when I tried to sign back in to check maybe it created a new account?

Hey melanie75058, have you tried looking up your payments with our payment lookup tool here?

Accounts do get disabled due to inactivity after a certain amount of time, so your assumption might be correct, if your subscription stopped years ago and you didn't sign into your account ever since.

Just to be sure, look up the payments to find the email address of the account and let us know what comes up.

Might be worth checking if you received an email about your account getting disabled as well.

melanie75058 wrote:

If my payments stopped for some reason can I catch back up and get files recovered?  

No sorry :( Once they are gone its permanent. 

You do get lots of emails warning you about this - have you checked your email inbox for them? 

Also, just check you are logged in to the right account. Its very common that people think they've logged in to an account but actually set a new one up. 

I see this in my email:  

I also see this one: