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w71dragon's avatar
w71dragon
Helpful | Level 5
6 years ago

3ds Max & Dropbox

Hi   Been using Dropbox for the past 5 years with no real issues until recently. Now we can no longer open any 3ds Max file saved on any Dropbox folder. Copy the file to a local drive an it wor...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi again Tony; I'm sorry about the late reply.

 

In this case, I'd recommend pausing the syncing process or even quitting our desktop app. Once this is done, open and edit the file in question through any 3rd party app you might be using and once you're done and saved the file, resume syncing or restart our desktop app and let it sync your changes until it shows it's 'Up to date' within your system tray/menu bar. 

 

I know it's not optimal, but this should the trick. 

 

Let me know how you get on!

w71dragon's avatar
w71dragon
Helpful | Level 5
6 years ago

Hi Walter

 

Thats not really an option for everyone in the office to stop & start an app to open and save files, and it dosnt explain why its only started doing it now when its been fine for 5 years.

 

Tony

  • Eric Barbaron's avatar
    Eric Barbaron
    Explorer | Level 3
    6 years ago

    Hi,

    we have excatly the same problem and didnt find any issue.

     

    dropbox team, help us ! ! !!

    Stop and start is not a solution :(

    • ollyradford's avatar
      ollyradford
      Helpful | Level 6
      6 years ago

      Another 3ds max user here with the same issue.

      Please fix dropbox!

      • Eric Barbaron's avatar
        Eric Barbaron
        Explorer | Level 3
        6 years ago

        3ds max user here with the same issue :(

        Please! Please! Please!

        fix dropbox!

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