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Tracy Christenson's avatar
Tracy Christenson
New member | Level 2
4 months ago

A client's account was accessed by someone else and they can't recover their files

A client of mine has ask me to help troubleshoot a Dropbox hack. She says that it was a ransomware attack and that Dropbox wasn't able to help her recover deleted files. I've included a section of th...
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Tracy Christenson's avatar
Tracy Christenson
New member | Level 2
4 months ago

Oh, I see. Can the permanent deletion feature be disabled for an account?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

It is possible to disable the ability to permanently delete files for Dropbox teams, when enabled by the team admin, in order to protect their own data from being deleted. 

This feature isn't available for personal accounts. 

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