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NZ Adam's avatar
NZ Adam
New member | Level 1
2 years ago
Solved

A suspicious file was shared with me, but I can't delete it from my account.

Hi all, I received a very legit-looking email from a colleague (it was from her exact email address, signed off how she would do etc) which had a PDF attached for me to view. When I clicked on th...
Delete
security
  • Hannah's avatar
    Hannah
    2 years ago

    Hey NZ Adam, just wanted to clarify something.

    This file appears in your "recents" because you opened it recently.

    Since it was just a shared file you opened through a link, it wouldn't be saved in your Dropbox, that's why you can't delete it.

    Can you search your account's contents, to confirm this?

    If it's not saved, it should just disappear after a while of not accessing it.

    I hope this helps!

NZ Adam's avatar
NZ Adam
New member | Level 1
2 years ago

Yes, she didn't send it. She got in touch with Microsoft who said it came from Nigeria.

When I click the blue box next to it, unlike with other files, the delete trash can does not appear above (nor any of the other options).

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey NZ Adam, just wanted to clarify something.

This file appears in your "recents" because you opened it recently.

Since it was just a shared file you opened through a link, it wouldn't be saved in your Dropbox, that's why you can't delete it.

Can you search your account's contents, to confirm this?

If it's not saved, it should just disappear after a while of not accessing it.

I hope this helps!

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