Accidentally deleted backup folder, can't access Finder, etc.

Hi Debkny, thanks for bringing this to our attention.

Could you try restoring your computer backup from the Dropbox site directly?

Keep me updated with any progress!

Hi, Jay -

It's not giving me the option to restore...

- Debby

Actually, I found the Restore button, but am getting the message that it can't restore because Dropbox is currently backing up.  However, the backup is stalled because the Desktop isn't accessible due to the fact that I apparently deleted it.  I paused Dropbox, but still got the error message.  Quite the kerfuffle.

- Debby

Hi Debkny, could you send me a screenshot of the Backup's status, when you visit your Backup page online? 

Also, can you clarify the app's syncing status as we speak? 

Hi, Megan -

I can't send a screenshot because when I take it, it tries to save it to the Desktop, which isn't accessible.

Syncing-wise, it's been stuck on "Updating Files" since Friday, when I deleted the backup file.

- Debby

Hey Debkny, would you mind trying to disable backup through the Dropbox application preferences, by following these steps?

Make sure to choose the option to "Keep content in folders on this Mac" (or let us know if it doesn't allow you to).

Also, if you go to the Home folder via Finder, are you able to see the Desktop/Downloads/Documents folders there? or are they shortcuts?

Hi, Hannah -

When I try to disable the backup, I get the message "The application 'Finder' can't be opened.

I'm thinking I might have to wipe my drive and then try to restore from either Dropbox or Time Machine.  What are your thoughts?

- Debby

Thanks for keeping me updated on this, Debby.

I will suggest an alternative here, so please let me know if it helps. You'll need to follow these steps:

1. Make sure all your files are available in your account online.
2. Quit the Dropbox app.
3. Manually reset your desktop folders location, by following the steps here.
4. Check that the folders are now accessible.