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julia3579's avatar
julia3579
Explorer | Level 3
2 years ago
Solved

I accidentally deleted my file and it's not in my deleted items folder

I accidentally deleted the wrong file this morning and I really need it back, because it had important comments on it. It's not in my recently deleted items folder, even though I did not select to permanently delete it. When I went to go see what I was prompted with, all it said was "Delete from this folder." I've never had any trouble recovering a file, so I have no clue where this one went. 

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restore
  • Hannah's avatar
    Hannah
    2 years ago

    Hey julia3579, I just tested it on my end, and the comments I made on a file, were back, when I restored it, so you should be good to go.

8 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey julia3579 - sorry to hear about your missing file.

     

    Could you have a look at your events page and let me know if you can find any signs of it?

     

    Also, were you the owner of the file or was it a shared one perhaps?

     

    Let us know more and we'll take it from there, Julia. 

  • julia3579's avatar
    julia3579
    Explorer | Level 3
    2 years ago

    Hi Walter, 

     

    I was able to find the file on the events page; thank you for providing me with the link because I was having trouble finding it. Does it fully restore everything, including comments? I think there may have been comments on the pdf file, but if there were, they weren't restored (not sure if it was the right version).

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey julia3579, I just tested it on my end, and the comments I made on a file, were back, when I restored it, so you should be good to go.

  • tatendamakoni's avatar
    tatendamakoni
    New member | Level 2
    2 years ago

    Hi Hannah, can you kindly help me with retrieving my dropbox folders that were deleted by someone loaning my laptop

     

  • tatendamakoni's avatar
    tatendamakoni
    New member | Level 2
    2 years ago

    Thanks Mark, unfortunately its been more than the 30 days 😞

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    tatendamakoni wrote:

    Thanks Mark, unfortunately its been more than the 30 days 😞

    In which case it isnt recoverable I'm afraid - even if you pay to upgrade you cannot get it back now 😞 

     

    Sorry

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