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All files Dropbox in my personal account, were entirely deleted by Dropbox.
This is stunning and insult to injury Dropbox is a brick wall and provides no way to contact them for customer support.
I opened the files Saturday and was very confused to see only prompts for tutorials on starting using DropBox. There is nothing I perceive in deleted files, etc. I unfortunately had not saved my computer in past 6 months or so.
Very upset and shocked. There were interviews with a woman then in her 80s about her experience during WWII. She has since died. I also lost the last version of my book I based on her experience. Any help in restoring these files would be greatly appreciated.
13 Replies
- Jay
Dropbox Community Moderator
If there are no events, then it would indicate that this is a new account, so there wouldn't be any record of an old account on the system, since it sounds like it was deleted, as it isn't possible to have two Dropbox account with the same email.
Was your Dropbox account a personal plan, or part of a Dropbox team?
It was a personal account. At one point I had some files in there that were part of a team.
- Hannah
Hey robyn4ryan, I hope it's okay for me to jump in here as well.
I would definitely suggest looking into any other email addresses you may have; go into any other email account you have and search for "Dropbox" to see if there's Dropbox communication on those addresses, which would mean that there's a Dropbox account linked to them.
Let us know what you find.
