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falsters4's avatar
falsters4
New member | Level 2
2 months ago

All files in my Dropbox account were deleted back in March - can I recover them?

Hi, I am part of a very small association that uses a Dropbox Basic account for storing our files. Yesterday, we discovered that all our files were deleted, and only the empty root folder remains...
Delete
restore
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Sorry to hear about your files, falsters4.

The issue in this case is that the files were deleted more than 30 days ago, which is the recovery window for our Basic accounts.

Just to confirm if there's anything that can be done, can we send you an email to investigate internally?  

Let me know.

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