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Forum Discussion

treytyler's avatar
treytyler
Explorer | Level 3
2 years ago

All folders and files completely missing from my account.

I went to login three days ago to the app on my phone and was prompted to login. I logged in and discovered that every single folder and file that I have saved in my Dropbox account was missing. My P...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey treytyler, thanks for posting here! 

 

If your events page shows that you signed up for Dropbox when you first noticed this behavior, then it's most likely a new account. 

 

As for the files, when was the last time you saw your content in your account online?

 

Do you have another email address that you can use, in order to check for any Dropbox-related emails there? 

 

Keep me posted! 

treytyler's avatar
treytyler
Explorer | Level 3
2 years ago

Thanks for replying, Megan. I last saw my files on September 30. I know that's the date due to a deadline I had. 

I didn't sign up for a new account. I went to log in on the first of October and was prompted to enter a new password so I went through the motions to update that. I've used the same email address for years now as I only have one personal email account.

Any other ways we can check? 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey treytyler, do you have any other email addresses?

     

    I think it's important to check them for any emails from Dropbox, just to confirm that the paid account wasn't associated with a different address.

     

    Because it does sound like this account was just created.

    • treytyler's avatar
      treytyler
      Explorer | Level 3
      2 years ago

      I have no other email addresses. I checked my billing statements from Dropbox and everything has been billed to me under my current email address

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi treytyler, did you join a Dropbox team at any point? Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

         

        Has anyone else had access to your account or devices on which this account was linked, such as another desktop or mobile?

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