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Forum Discussion

treytyler's avatar
treytyler
Explorer | Level 3
2 years ago

All folders and files completely missing from my account.

I went to login three days ago to the app on my phone and was prompted to login. I logged in and discovered that every single folder and file that I have saved in my Dropbox account was missing. My P...
Delete
Dropbox Plus
restore
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey treytyler, do you have any other email addresses?

 

I think it's important to check them for any emails from Dropbox, just to confirm that the paid account wasn't associated with a different address.

 

Because it does sound like this account was just created.

treytyler's avatar
treytyler
Explorer | Level 3
2 years ago

I have no other email addresses. I checked my billing statements from Dropbox and everything has been billed to me under my current email address

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi treytyler, did you join a Dropbox team at any point? Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

     

    Has anyone else had access to your account or devices on which this account was linked, such as another desktop or mobile?

  • treytyler's avatar
    treytyler
    Explorer | Level 3
    2 years ago

    I did join a dropbox team a few weeks ago but through my personal email account. 

    I do see confirmed payments but only the most recent one, not the 5-6 years of past payments, though my bank statements show that. 

    No one else has had access to my account though I do log in to the same account via desktop and mobile.

    Thank you in advance. Really appreciate it. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Have you tried logging in to Dropbox with your personal email, treytyler, to see what you find there?

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