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treytyler's avatar
treytyler
Explorer | Level 3
2 years ago

All folders and files completely missing from my account.

I went to login three days ago to the app on my phone and was prompted to login. I logged in and discovered that every single folder and file that I have saved in my Dropbox account was missing. My Plus plan was also reset to the Basic plan. Can anyone help me with this? I've had a Plus plan for over 3 years and so I'm baffled by this. 

Delete
Dropbox Plus
restore

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  • maher1982's avatar
    maher1982
    Icon for Super User rankSuper User
    2 years ago

    Hi, is it possible that you have another Dropbox account with all the files on it?

    Maybe you're using a different Dropbox account?

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