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All folders and files gone after getting removed from Business team
My previous subscription was cancelled somehow and all my files don't show anymore and Dropbox got logged out from all accounts. But if I click a link to any of the files, they still work. This happe...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey humayunmiir - sorry to hear about this.
It sounds like you were invited to join a Dropbox for Business teams account and upon that process you chose to join the team with your existing account.
At that point, you should have received a refund for the remaining of your previous, individual subscription.
Did the team's admin remove you from the team completely or did they choose to convert your account back to an individual one when they removed you from the team?
Also, do you see any signs of your missing files or any activity whatsoever in your events page?
Let us know more and we'll take it from there.
Yes. This is exactly what happened I believe. I checked my emails and I did receive a refund as well. I think the team admin removed me completely. My events page is completely blank just like the rest of my account. The only activity is "you added the app "Dropbox"
- Walter
I see, thanks for confirming this for me humayunmiir
Have you tried getting in contact with your team's admin to see if they have your previous files by any chance?
- I can't. The have blocked me from all platforms. I can't communicate with them. Is there a way to restore my account?
- Nancy
Sorry to jump in, humayunmiir. I can’t guarantee there’s much that can be done in this case.
However, it may be worth opening a ticket with our support team directly. Please follow these exact steps to do this, and send me your ticket number here afterwards.
