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All My Data Disappeared :( ... Nothing in Trash, No Activity, No Events. Please Help!
I am a new Dropbox Business member (having signed up just a couple of weeks ago) and this morning I woke up and all of my data that was marked 'make available offline' was gone... I about had a heart...
Hi adamfinley
So whoever 2A is removed the access to those folders - the timings of that could be wrong as this is the time it syncs to Dropbox. That could be that they removed the folders from outside of the Dropbox directory. They need to replace them, or, via their own account, rejoin them and reinvite you. That should restore everything
In the meantime why dont you use your backups for whatever information you need?
Mark
Super User II
Super User IIHi adamfinley
So whoever 2A is removed the access to those folders - the timings of that could be wrong as this is the time it syncs to Dropbox. That could be that they removed the folders from outside of the Dropbox directory. They need to replace them, or, via their own account, rejoin them and reinvite you. That should restore everything
In the meantime why dont you use your backups for whatever information you need?
Hey Mark, thanks for the reply! I spoke with the person who is mentioned in 2A and they actually never accepted my invite to join the Dropbox team (I'm still a super new Dropbox Business customer). I'm about to get on the phone with the only person who had joined the Dropbox team to see if he might have accidentally moved the folder out of the Dropbox directory but if he did, wouldn't there be an activity log or an event log of it? We're talking about 4-5TB of data gone overnight.
Another question: if he did move the folder out of the Dropbox directory and for whatever reason is unable/unwilling to put it back, is that something Dropbox can remedy on their end and restore to me? My hope is that there'd be some sore of safeguard there.
And if he didn't in fact move them, do you have any idea what else could have happened or how helpful Dropbox will be in finding the data with nothing in the Trash, no Activity Log and no Event log of any deletion?
I can go through archives to find a number of the video files, but it'll take a weeks to get the online again. The most important files were project files that have work that can't be re-done unfortunately.
