Forum Discussion

Rommel_bakefree's avatar
Rommel_bakefree
New member | Level 1
20 days ago

All my files are missing on my account, how can I get them back?

I have all the video files I need for the blog and all the other important stuff - gone!

And the worst is you cannot have a live person talking to you.

Asking for the Dropbox staff on here!

restore
    • Rommel_bakefree's avatar
      Rommel_bakefree
      New member | Level 1
      20 days ago

      I can't see anything on the deleted page since they reverted the account to basic plan. I have a paid subscription of 2 terabytes.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        20 days ago

        Are you certain that you're logged into the same account? 

        Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

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