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Forum Discussion

FLHowe's avatar
FLHowe
New member | Level 2
9 years ago

ALL MY FILES ARE MISSING!

I have not deleted anything, and every, single one of my file folders is empty. I had a LOT of important graphic design work in those folders and it is ALL GONE. How do I get it back? I did NOT delet...
Delete
restore
BenTan's avatar
BenTan
New member | Level 2
9 years ago

I'm missing huge amounts of work out of two folders with absolutely no explanation. I haven't deleted the files and haven't done anything out of the ordinary. I can search for the old folders when I use dropbox in my browser, however when I go to click on the files they say they've been deleted – of which I can't find them in the deleted files section.. This is HUGELY frustrating.


I'm completely screwed if this doesn't get resolved – has anyone else been suffering from this?

Sanchez's avatar
Sanchez
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 years ago
Hey BenTan, welcome to our forum! 
I have moved your post here, so we can concentrate our efforts all in one place. 
 
FLHowe & BenTan, have you tried the suggestions offered above by Mark and Jane? If you have, and are not successful in locating your files, I suggest you write in to our support team here for further investigation and troubleshooting. Our team will take a look at your account, and discuss your restoration options with you! 
 
Thanks!
  • FLHowe1's avatar
    FLHowe1
    Helpful | Level 5
    9 years ago

    I did that yesterday. Submitted a support ticket. Hopefully they can help me. 

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      9 years ago
      Dropbox cannot delete your files. It doesnt have the code or capability to do so.

      Sometimes 'events' doesnt show up large events. Or, it groups them with other events so it isnt obvious.

      In terms of your ticket you can track at http://dropbox.zendesk.com
      • FLHowe's avatar
        FLHowe
        New member | Level 2
        9 years ago

        Well, not sure what happened then. There is no way I bulk deleted more than 100 files all at once. They are simply gone. All of my file folders are empty. 

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