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Djali's avatar
Djali
Explorer | Level 4
18 days ago

I need help with restoring missing files

Can anyone help me to restore files from the "all files" tab on Dropbox? Yesterday (20250307) all my files disappered from my dropbox account. I was able to restore all the folders with their files from 'events'. Unfortunately all files from the root file in Dropbox are not found in 'events'. Has anyone experience on a cas like this and how did you solve it? Or is it possible to reach someone from a support-team from Dropbox who can help me with this issue? The missing files are very important for me! 

thanks in advance!

Djali

restore

12 Replies

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    • Djali's avatar
      Djali
      Explorer | Level 4
      18 days ago

      On the eventueel page I can see the restored folders with theorie files. In the checkbox:  'All events' is chosen and date is: 4/8/2025.

      Deleted files page is empty.

      Thanks in advance for helping!

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      18 days ago

      I see, so the files must have been restored already Djali 

      Can you clear your browser's cache and/or try another browser to check your account's homepage?

      If you still have missing files, let me know and I'll reach out via email to investigate further. 

      • Djali's avatar
        Djali
        Explorer | Level 4
        18 days ago

        Hi Walter,

        I've cleared all the cache for the last 7 days and signed in again in Dropbox with my account.

        Sadly enough the files in root folder (all tabs) are still missing. All other files stored in folders are still there.  I would really appreciate your help with this!

         

  • Djali's avatar
    Djali
    Explorer | Level 4
    17 days ago

    Thanks! I just send you a reply on your email.

  • Djali's avatar
    Djali
    Explorer | Level 4
    16 days ago

    My problem is solved!! Many thanks to Walter and the Dropbox Staff!

    Just for all users with the same problem of missing files:

    1. Open your Home Dropbox: dropbox.com/home 
    2. Change your URL to:  dropbox.com/event
    3. Click on the event which is named 'deleted'. In the next window you get the possibility to restore the file(s).
      Btw: On this page you can also adjust the date 30 days back to see possible more deleted items.

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