Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Djali's avatar
Djali
Helpful | Level 6
8 months ago
Solved

I need help with restoring missing files

Can anyone help me to restore files from the "all files" tab on Dropbox? Yesterday (20250307) all my files disappered from my dropbox account. I was able to restore all the folders with their files f...
restore
  • Djali's avatar
    Djali
    8 months ago

    My problem is solved!! Many thanks to Walter and the Dropbox Staff!

    Just for all users with the same problem of missing files:

    1. Open your Home Dropbox: dropbox.com/home 
    2. Change your URL to:  dropbox.com/event
    3. Click on the event which is named 'deleted'. In the next window you get the possibility to restore the file(s).
      Btw: On this page you can also adjust the date 30 days back to see possible more deleted items.
Djali's avatar
Djali
Helpful | Level 6
8 months ago

(Theorie files = their files) 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    I see, so the files must have been restored already Djali 

    Can you clear your browser's cache and/or try another browser to check your account's homepage?

    If you still have missing files, let me know and I'll reach out via email to investigate further. 

    • Djali's avatar
      Djali
      Helpful | Level 6
      8 months ago

      Hi Walter,

      I've cleared all the cache for the last 7 days and signed in again in Dropbox with my account.

      Sadly enough the files in root folder (all tabs) are still missing. All other files stored in folders are still there.  I would really appreciate your help with this!

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        8 months ago

        Hi from me as well, Djali! One more question before we move you to email; do you perhaps remember the name of a file that was previously saved in your root Dropbox? 

        If you do, I’d like you to use the search bar in your homepage and let me know if you get any results, when typing in its name.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!