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Forum Discussion
All my files have disappeared without any action on my part. How can I recover them?
Hello,
I'm facing a very serious issue: all of my files have disappeared from my Dropbox account overnight, without me performing any deletion.
I have already:
Checked the deleted files sect...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey form_ud, Iām sorry to hear about the situation.
Have you also checked your Shared tab here, and you donāt see any of your missing files/folders with the option to add them back to your Dropbox account?
If you remember the names of any files/folders, you can also use the search bar on www.dropbox.com to look for them.
Besides that, is it possible you have a second Dropbox account, under another email address, where your files are currently stored?
Finally, Iād like to know the ticket number of your support request, so that I can check it, as well.
Let me know once you have more info.
Yes, Iāve checked the Shared tab.
Even when searching for some of my folders using the search bar, nothing comes up. I donāt think I have a second Dropbox account ā Iāve always used the same one.
Ticket number: 25110511.
Thanks for your help.
- Nancy
Thanks for these updates! Can you also check any other email addresses you may have, just in case? What you can do is log in and search their inbox (and spam folder) for any emails from Dropbox.
Other than that, can you please double check your ticket number for any typos? I tried to look it up in our system, but I couldnāt find any results; Iād like to see if thereās something else happening.
Iāve checked, and none of my other email addresses have any messages from Dropbox.
Also, what does the ticket number refer to, and where can I find it?
- Nancy
The ticket number should look like the one you provided above (you can double check if all digits are correct from your email address, if you can access the ticket in your inbox).
You can also paste a screenshot of the ticket number here and I'll check it for you.
