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Forum Discussion
All my files have disappeared without any action on my part. How can I recover them?
Hello,
I'm facing a very serious issue: all of my files have disappeared from my Dropbox account overnight, without me performing any deletion.
I have already:
Checked the deleted files sect...
Yes, I’ve checked the Shared tab.
Even when searching for some of my folders using the search bar, nothing comes up. I don’t think I have a second Dropbox account — I’ve always used the same one.
Ticket number: 25110511.
Thanks for your help.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorThanks for these updates! Can you also check any other email addresses you may have, just in case? What you can do is log in and search their inbox (and spam folder) for any emails from Dropbox.
Other than that, can you please double check your ticket number for any typos? I tried to look it up in our system, but I couldn’t find any results; I’d like to see if there’s something else happening.
I’ve checked, and none of my other email addresses have any messages from Dropbox.
Also, what does the ticket number refer to, and where can I find it?
- Nancy
The ticket number should look like the one you provided above (you can double check if all digits are correct from your email address, if you can access the ticket in your inbox).
You can also paste a screenshot of the ticket number here and I'll check it for you.
Unfortunately, I can’t find any trace of my exchange with the sales team — the conversation isn’t archived in the chat. But in any case, no ticket was opened; they asked me to contact support directly by sending a message. I never received any reply (see screenshot).
