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Forum Discussion
All my files have disappeared without any action on my part. How can I recover them?
Hello,
I'm facing a very serious issue: all of my files have disappeared from my Dropbox account overnight, without me performing any deletion.
I have already:
Checked the deleted files sect...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorThanks for these updates! Can you also check any other email addresses you may have, just in case? What you can do is log in and search their inbox (and spam folder) for any emails from Dropbox.
Other than that, can you please double check your ticket number for any typos? I tried to look it up in our system, but I couldnât find any results; Iâd like to see if thereâs something else happening.
Iâve checked, and none of my other email addresses have any messages from Dropbox.
Also, what does the ticket number refer to, and where can I find it?
- Nancy
The ticket number should look like the one you provided above (you can double check if all digits are correct from your email address, if you can access the ticket in your inbox).
You can also paste a screenshot of the ticket number here and I'll check it for you.
Unfortunately, I canât find any trace of my exchange with the sales team â the conversation isnât archived in the chat. But in any case, no ticket was opened; they asked me to contact support directly by sending a message. I never received any reply (see screenshot).
- Rich
Super User II
I canât find any trace of my exchange with the sales team
The Sales team can't provide support. You need to contact the Support team if the option is available to you.
they asked me to contact support directly by sending a message. I never received any reply (see screenshot).
You can't just email Support. You need to open a ticket, if able, from the Support page. Not all accounts have access to support in this manner. If you have a Basic account, you have access to the various self-help options or asking questions here on the forums.
Reviewed the events history (no clear trace of mass deletion)
Is there any activity at all on your Events page, or is it blank as though it's a new account?
