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Forum Discussion
All my files have disappeared without any action on my part. How can I recover them?
Hello,
I'm facing a very serious issue: all of my files have disappeared from my Dropbox account overnight, without me performing any deletion.
I have already:
Checked the deleted files sect...
I’ve checked, and none of my other email addresses have any messages from Dropbox.
Also, what does the ticket number refer to, and where can I find it?
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorThe ticket number should look like the one you provided above (you can double check if all digits are correct from your email address, if you can access the ticket in your inbox).
You can also paste a screenshot of the ticket number here and I'll check it for you.
Unfortunately, I can’t find any trace of my exchange with the sales team — the conversation isn’t archived in the chat. But in any case, no ticket was opened; they asked me to contact support directly by sending a message. I never received any reply (see screenshot).
- Rich
Super User II
I can’t find any trace of my exchange with the sales team
The Sales team can't provide support. You need to contact the Support team if the option is available to you.
they asked me to contact support directly by sending a message. I never received any reply (see screenshot).
You can't just email Support. You need to open a ticket, if able, from the Support page. Not all accounts have access to support in this manner. If you have a Basic account, you have access to the various self-help options or asking questions here on the forums.
Reviewed the events history (no clear trace of mass deletion)
Is there any activity at all on your Events page, or is it blank as though it's a new account?
Indeed, I have a Basic account, which doesn’t allow me to create a ticket or communicate directly with someone from the support team. This is quite limiting.
And yes, indeed, there’s no activity at all — it looks just like a brand new account.
