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form_ud's avatar
form_ud
Explorer | Level 4
7 months ago

All my files have disappeared without any action on my part. How can I recover them?

Hello, I'm facing a very serious issue: all of my files have disappeared from my Dropbox account overnight, without me performing any deletion. I have already: Checked the deleted files sect...
File access
restore
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey Eri_Biz! I’ve gone ahead and spammed your other post, so that we can avoid duplicates on the forum and keep everything in one place. 

Can you let me know if you’ve already tried all the suggestions provided above, including checking for a second Dropbox account? 

If you've reached our support team as well, I'd like to know the ticket number you got.

Eri_Biz's avatar
Eri_Biz
New member | Level 2
7 months ago

Thank you for your help. I have checked for an account on diffrent email and it worked. 

The problem was that when opening dropbox it was supposed to open with my yahoo email. But today it logged in, without me changing anything, with my gmail email, so it appeared as  a completely new empty account. 

I have not reached support team and I do not have a ticket number.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    I’m glad to hear that was the issue indeed and you could access the correct Dropbox account, Eri_Biz! 

    Is it possible you chose the "Sign up" option today, instead of "Sign in"? Or that you were previously logged in to Dropbox with the Gmail account and your browser directed you there automatically today?

    • form_ud's avatar
      form_ud
      Explorer | Level 4
      7 months ago

      It’s possible, but I don’t see how — my Dropbox is never logged out and syncs automatically every day. I think the second option is more likely: my browser may have automatically redirected me to that account today. But how can I stop this from happening?

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