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Forum Discussion
All my files have disappeared without any action on my part. How can I recover them?
Hello,
I'm facing a very serious issue: all of my files have disappeared from my Dropbox account overnight, without me performing any deletion.
I have already:
Checked the deleted files sect...
Yes of course !
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorSure thing, form_ud! Before logging a ticket though, can you please clarify what you meant here?
I’m just asking because you previously mentioned that you don’t have another Dropbox account, so I’d like to make sure that’s still the case and that we’re going to look into the correct Dropbox account via email.
When looking at this page here, do you see the email address that has always been linked to your Dropbox account?
It is indeed one and the same account — the one I’m using is the one that has always been linked to my Dropbox account.
- Mark
Super User II
It is indeed one and the same account — the one I’m using is the one that has always been linked to my Dropbox account.
What does http://www.dropbox.com/events show?
Can you pop a screenshot on here?
This is quite troubling — I can see in the screenshot: "You removed your access to the shared folder 'Formation CGT Doubs.' Today, at 07:02," even though I wasn’t even at my workstation at that time. Where could this have come from???
- Mark
You removed your access to the shared folder 'Formation CGT Doubs.' Today, at 07:02,"
So, somebody or something removed you from the Shared Folder. You can rejoin via https://www.dropbox.com/share/folders . In terms of time its possible that isn't the exact time it happened but when it finished (if its a large file). Take the time stamp with a pinch of salt.
OR if its on a network drive/external drive that is what time it disconnected from your machine.
