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Forum Discussion

form_ud's avatar
form_ud
Explorer | Level 4
7 months ago

All my files have disappeared without any action on my part. How can I recover them?

Hello, I'm facing a very serious issue: all of my files have disappeared from my Dropbox account overnight, without me performing any deletion. I have already: Checked the deleted files sect...
File access
restore
form_ud's avatar
form_ud
Explorer | Level 4
7 months ago

Yes, I am the owner. How can I rejoin it? Also, I find it strange because before, several of us had access to the Dropbox, and now I no longer see any trace of my colleagues in my shared folders.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Apologies for the tardy response form_ud - are you still having issues with this? 

  • form_ud's avatar
    form_ud
    Explorer | Level 4
    6 months ago

    Indeed, the issue has unfortunately never been resolved. Since I don’t know the person who removed me from the folder, I have no way of regaining access unless that person adds me back. I’ve had to gradually rebuild everything on my own.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 months ago

      I see, thanks for the update on this form_ud​ 

      Did you contact our support team about this at some point? 

      • form_ud's avatar
        form_ud
        Explorer | Level 4
        6 months ago

        Yes, yes, I’ve spoken with them several times, but unfortunately, nothing worked.

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