Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

form_ud's avatar
form_ud
Explorer | Level 4
7 months ago

All my files have disappeared without any action on my part. How can I recover them?

Hello, I'm facing a very serious issue: all of my files have disappeared from my Dropbox account overnight, without me performing any deletion. I have already: Checked the deleted files sect...
File access
restore
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

I see, thanks for the update on this form_ud​ 

Did you contact our support team about this at some point? 

form_ud's avatar
form_ud
Explorer | Level 4
6 months ago

Yes, yes, I’ve spoken with them several times, but unfortunately, nothing worked.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    If someone else has removed you from a folder, then the only option is to contact them and have them add you back indeed, I’m afraid. 

    However, since you’re not sure who that person may be, have you checked your past email communications from Dropbox or your Dropbox account notifications? You may be able to see who this folder was shared with and reach out to them.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!