Forum Discussion

staceyaw's avatar
staceyaw
New member | Level 1
10 months ago

All my photos/files are all of a sudden gone.

Hi guys, desperate for some help and advice I’ve had a Dropbox account for many years it’s where I’ve stored all my babies pictures some of what are precious. I’ve logged into my account today to l...
File access
restore
staceyaw's avatar
staceyaw
New member | Level 1
10 months ago

Everything has changed since last time i logged in. It’s all so different, but I’ve definitely logged in within the year 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
10 months ago

And what does your Events page show? Is there any history or is it empty?

If it's empty, you're signed in to a new account. If that's the case, you're either signed in to the wrong account (check your email accounts for messages from Dropbox to confirm the correct account) or the old account was deleted due to inactivity.

Unfortunately, if the account was deleted, it's not possible to recover the previous account or the files it contained.

About Delete, edit, and organize

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