Forum Discussion

mvannatta's avatar
mvannatta
Explorer | Level 3
9 months ago

All of my Dropbox files have disappeared.

All of my files dis appeared please help
File access
restore
Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 months ago

We need more info here - where is it missing from? 

How long ago did you last log on? 

What is www.dropbox.com/events showing?

mvannatta's avatar
mvannatta
Explorer | Level 3
9 months ago

The entire contents of my dropbox account has disappeared. There’s nothing in the events. It’s like I have a brand new account. All of the external links do not work as well.

The account I know for sure was in good working order approximately a week to two weeks ago.

I paid my $119 in January too. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    9 months ago

    If events is empty you are almost certainly using a different account. 

    What is the error on the links? 

    What does www.dropbox.com/account/plan show? Does it show basic? If so its not the account you upgraded. 

    How did you pay for the upgrade? 

    • mvannatta's avatar
      mvannatta
      Explorer | Level 3
      9 months ago

      its the same email I have been using for years at this point. I paid through billing like usual. I have the receipt. I clicked your link, I signed in and it has me at basic. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!