Forum Discussion

mvannatta's avatar
mvannatta
Explorer | Level 3
9 months ago

All of my Dropbox files have disappeared.

All of my files dis appeared please help
File access
restore
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

That’s correct; the files would still be there, even in the occasion where the Dropbox account was downgraded.

It’s hard to tell for sure though what may have happened, since we don’t have any account visibility here on the forum. However, don’t worry; one of our support agents will pick up your ticket and check what may have happened in our system.

mvannatta's avatar
mvannatta
Explorer | Level 3
9 months ago

Support was zero help, had no explanation and was unable to recover any of my data. This is disappointing, I don't understand how a company that holds so much data can just dismiss this like it was nothing. Clearly there was an issue on their end, especially with the fact that their "tools" and info on their system were changed, I guess I wish they had at least tried to recover some of my data.  I will most likely be moving on from DB now. 

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