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Forum Discussion
STI2
8 months agoExplorer | Level 4
Allow us to resize the chat window. Also, my files have been deleted after 30 days. How?
Make the chat window to have ability to pop out and move to another screen if necessary. It's crazy to not have this capability when most chat windows allow resizing, pop-out, etc. so your reps and ...
STI2
8 months agoExplorer | Level 4
sure. Check 23376265, 24913973, 2499565, 24970189, 25021709, 25000983. Microsoft and Dropbox are blaming each other for the file encryption but dropbox has not helped near as much as microsoft now at this point. My plan, benefits, and support are mixed up and the subscription appears to not have been implemented correctly when I ended the business trial. I can still add team members and so on yet the admin section is missing. it should be in those reports but I don't want it all public obviously.
At this point and a year later without resolving it I wonder if anyone cares to really help me. I've been a subscriber basically since dropbox started. Not happy with support though many are helpful and kind. I just need someone to call to fix the account problems and all the missing linked pc files that I should still be seeing since they were only unlinked a month ago. Thank you
- Hannah8 months ago
Dropbox Community Moderator
Hey STI2, thanks for the additional info and the ticket numbers.
I can see that your most recent and active ticket is ticket 25000983; I would advise following up with the agent on this ticket, so that they can determine the appropriate action moving forward.
I understand this is a pretty complicated case and it can definitely be frustrating trying to fix or figure things out, but as long as you follow up with the agent working on your case, they will provide the appropriate steps or forward the case to a specialized team, if need be.
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