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Forum Discussion
Tutaalin
3 years agoNew member | Level 2
Almost all files from Dropbox deleted automatically, how do I restore them?
Hello, i want to talk with someone from costumer support (not chatbots) because i noticed that all my files from dropbox are deleted. I now have only the folders but they are empty. I can t see the d...
- 3 years ago
Hi Tutaalin, let's jump right into this!
Since the files aren't in the deleted files page, can you check your events page?
The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders.
You should be able to click on the blue hyperlink of the deletion, and restore them. Let me know the results. Thanks!
Megan
Dropbox Community Moderator
3 years agoHi LK10, I hope you're doing well!
Is there a chance that you permanently deleted the content, cause then you wouldn't see it at the events page as Mark mentioned.
When was the last time you were able to see this folder online?
Keep me posted!
LK10
3 years agoExplorer | Level 3
The files where there on the 27th of July. and went missing the next day July 29.
Even the first deletion of the files would not appear in event log if the files were permanently deleted?
I would have to click it twice to permanently delete the files, which I'm sure I didn't do it.
So what is the use of paying customer, if I can't retrieve the files?
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