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Almost all files from Dropbox deleted automatically, how do I restore them?
Hello, i want to talk with someone from costumer support (not chatbots) because i noticed that all my files from dropbox are deleted. I now have only the folders but they are empty. I can t see the d...
Hi Tutaalin, let's jump right into this!
Since the files aren't in the deleted files page, can you check your events page?
The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders.
You should be able to click on the blue hyperlink of the deletion, and restore them. Let me know the results. Thanks!
Maybe that is how my files got deleted.
this is one of the issue I don't like about dropbox. It is automatically logged in to the online dropbox. even if i logged it off. but if you open the dropbox link and click the website. anyone with access to the computer can go online and look at other files I did not share locally and make permanent revisions to my files.
There should be a log in process before they can go the dropbox online.
I hope you can make changes regarding this matter to make dropbox more secure, so people unintentionally or intentionally cannot make permanent changes to my dropbox which I cannot recover.
Hi @LK10, if the Dropbox folder is being shared on the network, this would mean that the Dropbox desktop application is running.
With that you can login to the Dropbox site without any login credentials by clicking on the globe icon, if anyone has access to that computer.
as per Forwardair they received email of the deletion and there was a event log about it
why did I not received any email of deletion of my files?
and why is the deletion not in my event log?
and are you going to do anything about the issue, that they should log in again with password to be able to access the online files for better security measures?
thank you
- Jay
Dropbox Community Moderator
Hi LK10, are you part of a Dropbox Business team, or are you on a personal account? These notifications only appear on Business plans.
Could you clarify what you mean by your last question? I provided the steps on how to locate the files on their account, if they belonged to a member of the team, and likewise if the user isn't a member.
