We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

areegs23's avatar
areegs23
New member | Level 2
9 months ago

Automations stopped working all of a sudden

I have automations built to (1) rename files when they are dropped into a folder and then (2) move them to another folder. At 3pm, I noticed a glitch on the dropbox interface and then all automations stopped working. No renaming, no moving. Automations were all working prior to then. They all say that they are still active.

 

Anyone else experiencing something similar?

automation
Organize

1 Reply

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Thanks for letting us know about this, areegs23. 

     

    Can you clarify what kind of glitch you noticed exactly? Did something else happen or did you receive any errors around 3pm? 

     

    Are you having issues, if you use a different browser/incognito window?

     

    Finally, what happens if you pause and re-enable the automation for one of your folders? 

     

    Let me know what you find and we can check this further.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions