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james74's avatar
james74
New member | Level 2
5 years ago
Solved

Can I recover a deleted account?

I deleted my dropbox account by mistake and would really like to recover it. I had an account under [removed per the Community's Guidelines]  
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  • Rich's avatar
    Rich
    4 years ago
    basheer wrote:
    can we recover a deleted personal account from dropbox

    If you deleted the account or it if was deleted due to inactivity, no, it cannot be recovered. If the account was part of a Business team and deleted within the last 7 days, the team admin might be able to restore it.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi james74, thanks for posting on the Community!

If a Dropbox account is deleted by a user, then it wouldn't be possible to recover the account or the files within, unfortunately.

Was the account part of a Dropbox Business team by any chance, or was a personal account?

This will help me to assist further!
Sandile_ndawonde's avatar
Sandile_ndawonde
Explorer | Level 4
2 years ago

The account was the bussines one under the Name removed

  • Sandile_ndawonde's avatar
    Sandile_ndawonde
    Explorer | Level 4
    2 years ago
    Jay the account is bussines one
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago

      It wont be possible to do that Sandile_ndawonde - once an account is deleted its permanently deleted immediateley. Business accounts that still have an account running (i.e. the owner cancels somebody within the business but still pays the licence fee) can recover for 7 days, but, after that its not possible. 

       

      Also, once an account is inactive for over 12 months it would be deleted anyway. 

       

      So, even if they didnt delete and just left it without paying the files would now be totally removed. 

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