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Forum Discussion

Phebe's avatar
Phebe
Explorer | Level 3
2 years ago

Can I restore my infected files to more than 30 days ago with the extended version history add-on?

I use dropbox plus, I would like to ask on August 23 my dropbox was affected by malware, and I intend to restore my files before August 23 but I can't do it because I can only do a maximum of 30 days...
restore
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Phebe, thanks for posting your question and sorry to hear about your files.

 

Purchasing the extended version history add-on, wouldn't help you in this case, as it does work retroactively, I'm afraid.

 

However, I would suggest reaching out to our support team directly, to see if there's something they can do for you.

 

Let us know when you have your ticket number!

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