Forum Discussion

toonb's avatar
toonb
New member | Level 2
3 years ago

Can I retrieve old "Camera Uploads" pictures?

Hi all, A good 10 years ago, I used Dropbox as my default back-up for all my pictures taken with smartphone. This must have been 2011-2014. A few years back, I tried looking them up, with no result....
Camera uploads
Dropbox Backup
File access
restore
toonb's avatar
toonb
New member | Level 2
3 years ago

Hi @Hannah!

 

Thank you for responding so quick!

 

  1. Last time I accessed the photo's may have well been 5 - 6 years ago, or even longer
  2. If I go to the account I was using back then (...yahoo.com) I can see some old files and folders which have been shared to me in 2013. In my new/current account (...gmail.com), I see files and folder which have been shared with me recently.
  3. The Recents page is completely empty in the yahoo.com -account

I hope these answers could lead to a solution. Thank you!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for your clarification, toonb.

 

Do you still have access to the yahoo.com email address?

 

You might want to reply here from that account. It sounds like we might need to switch to email, so we can have a closer look.

 

Do you remember any file names?

 

Or if you login to the yahoo.com Dropbox account, and go to the events page, do you see any events related to those files?

  • toonb02's avatar
    toonb02
    Explorer | Level 3
    3 years ago

    That would be this account, right? [removed per the Dropbox Community Guidelines]

     

    I don't remember any file names. Again: the 'Events' page is completely empty.

     

    Thank you for your assistance!

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks, toonb02!

       

      If that's the email you used to create your older account, then yes.

       

      Can I send you an email there, so we can look into this?

      • toonb02's avatar
        toonb02
        Explorer | Level 3
        3 years ago

        Sure

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