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Gateman84's avatar
Gateman84
Helpful | Level 6
2 years ago
Solved

cannot delete file shared with me, it is also not on my mobile app only on my desktop.

I cannot delete a suspicious file shared with me, it is also not on my mobile app only on my desktop. When I click on "..." the only items shown are 

Family Centre...ur Review.pdf

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File activity

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  • Gateman84's avatar
    Gateman84
    2 years ago

    It was in my shared files and I removed it. It is gone for now, but it is definitely malware of some sort. It is gone now and hopefully it will not come back. Thank you for your assistance.

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Gateman84 wrote:

    I cannot delete a suspicious file shared with me, it is also not on my mobile app only on my desktop.

    Can you provide a screenshot showing how this file appears in your Dropbox? Be sure to mask any private information.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Gateman84, let's jump right into this! 

         

        Guessing from the screenshot, it looks like you're using our website. Have you tried a different browser by any chance? 

         

        Just to see if you get the same behavior there. 

         

        Also, do you use the desktop app locally on the device? If so, are you able to locate and delete the file there? 

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