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waihouse's avatar
waihouse
Explorer | Level 4
6 months ago
Solved

Cannot delete old backup. Can you help?

Hello, There is a 15.2GB backup (KINGSTON external drive & CLIENT) stuck in my Dropbox account.   I no longer have this device and the Dropbox app does not show any backup in Preferences → Back...
Delete
Dropbox Backup
Dropbox Basic
  • Walter's avatar
    Walter
    6 months ago

    Thanks for the screenshot waihouse - much appreciated.

    Can you select your backups, navigate to the ellipsis (...) button and select the delete option from there? Are you getting any errors when you click on that option on both of your backups? 

waihouse's avatar
waihouse
Explorer | Level 4
6 months ago

Hi Walter,

I can no longer see the KINGSTON and Client external drive in my Dropbox app or backups page, but my account is still showing 15.2GB used for backup storage.

Since the original device is no longer available, I cannot remove this backup by myself.  
Could you please help remove this ghost backup from my account?

Thank you very much!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

I see, could you send me a screenshot of your plan page as well then waihouse? 

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