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waihouse's avatar
waihouse
Explorer | Level 4
6 months ago
Solved

Cannot delete old backup. Can you help?

Hello, There is a 15.2GB backup (KINGSTON external drive & CLIENT) stuck in my Dropbox account.   I no longer have this device and the Dropbox app does not show any backup in Preferences → Back...
Delete
Dropbox Backup
Dropbox Basic
  • Walter's avatar
    Walter
    6 months ago

    Thanks for the screenshot waihouse - much appreciated.

    Can you select your backups, navigate to the ellipsis (...) button and select the delete option from there? Are you getting any errors when you click on that option on both of your backups? 

waihouse's avatar
waihouse
Explorer | Level 4
6 months ago

I tried selecting both backups and clicking the delete option via the ellipsis button, but I got an error message and cannot delete them.

 

Thank you for your help!

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Can you try clearing your browser's cache and/or trying another browser and let me know if you still get the same error waihouse? 

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