Forum Discussion

Greg Lloyd's avatar
Greg Lloyd
Explorer | Level 4
5 years ago

Cannot edit word document on iPhone Microsoft word app

Is there any advice how to edit the text of a word document opened initially from my Dropbox account that then opens into the Microsoft word app on an iPhone? The “pen” button to edit cannot be selec...
edit
Microsoft Office
Mobile
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
If the edit button is greyed out, then it means the document can't be edited for some reason.

Are you able to edit the file from the Dropbox site on a desktop machine?
Greg Lloyd's avatar
Greg Lloyd
Explorer | Level 4
5 years ago
Yes, I can edit this from a laptop. But still can’t edit the text from the Microsoft word app. Just updated Dropbox app again and still having the same issue. Any thoughts?
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey Greg Lloyd, sorry to jump in here and happy Friday!

    Can you please check if your device's OS version is up to date?

    While at it, could you also check if there's any pending update for our mobile app and the Microsoft Word app as well?

    Let us know what you find, Greg!
    • Greg Lloyd's avatar
      Greg Lloyd
      Explorer | Level 4
      5 years ago
      Iphone is up to date, version 14.6 and both Dropbox app and Microsoft word app are up to date. I can open the file in Dropbox app, then to “edit” the file I selected the tab which prompts “open in Microsoft word” and when the file opens in Microsoft word the pen tab is grayed out and I cannot edit it.
      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        Have you signed into a Microsoft account upon this process, Greg?

        If you did, could you try completely uninstalling our app and reinstalling it anew? 
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hi Greg Lloyd, to reconnect the app, try tapping the edit button now to see if you get the option to connect the app to your Dropbox account.
    • Greg Lloyd's avatar
      Greg Lloyd
      Explorer | Level 4
      5 years ago
      Added Microsoft office online and still won’t let me edit on my iPhone once document is open
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        Thanks for the info, I'd recommend contacting the support team directly for further assistance on this matter.

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