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kurioshopp's avatar
kurioshopp
New member | Level 2
2 years ago
Solved

Cannot permanently delete a file I accidentally uploaded to work dropbox

I accidentally uploaded a sensitive folder to my work dropbox and while I was able to delete it, I am not able to permanently delete it. I enter my password and nothing happens when I hit OK. The fol...
Delete
FAQ
  • Jay's avatar
    Jay
    2 years ago

    Hi kurioshopp, thanks for bringing this to our attention.

     

    It's possible that the team admin has disabled the option to permanently delete files on the Dropbox Business team.

     

    Do you see the option to permanently delete the file on the deleted files page?

     

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

kurioshopp's avatar
kurioshopp
New member | Level 2
2 years ago

Switching from Firefox to Edge did not help.
I will try resetting browser entirely next, as I am in private mode by default.

  • kurioshopp's avatar
    kurioshopp
    New member | Level 2
    2 years ago

    That also did not help.
    Running without extensions, clearing the cache, and resetting entirely all did not change the result and the file is still unable to be permanently deleted.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Is the folder very large? Can you recover the folder and then delete some of the files manually in batches, and then permanently delete them?

      • kurioshopp's avatar
        kurioshopp
        New member | Level 2
        2 years ago

        I recovered the folder. It appears to be empty. If so, then maybe I was able to cancel it before the files uploaded or something? Not sure though.

        How can I be sure the files are actually gone and not just invisible or something?

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