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kurioshopp's avatar
kurioshopp
New member | Level 2
2 years ago
Solved

Cannot permanently delete a file I accidentally uploaded to work dropbox

I accidentally uploaded a sensitive folder to my work dropbox and while I was able to delete it, I am not able to permanently delete it. I enter my password and nothing happens when I hit OK. The fol...
Delete
FAQ
  • Jay's avatar
    Jay
    2 years ago

    Hi kurioshopp, thanks for bringing this to our attention.

     

    It's possible that the team admin has disabled the option to permanently delete files on the Dropbox Business team.

     

    Do you see the option to permanently delete the file on the deleted files page?

     

    This will help me to assist further!

kurioshopp's avatar
kurioshopp
New member | Level 2
2 years ago

That also did not help.
Running without extensions, clearing the cache, and resetting entirely all did not change the result and the file is still unable to be permanently deleted.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Is the folder very large? Can you recover the folder and then delete some of the files manually in batches, and then permanently delete them?

  • kurioshopp's avatar
    kurioshopp
    New member | Level 2
    2 years ago

    I recovered the folder. It appears to be empty. If so, then maybe I was able to cancel it before the files uploaded or something? Not sure though.

    How can I be sure the files are actually gone and not just invisible or something?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey kurioshopp, sorry to jump in here.

       

      Can you check your events page to see what's visible about those files there?

       

      Permanently deleted files will not be visible, by the way.

      • kaidokas's avatar
        kaidokas
        New member | Level 2
        2 years ago

        I have exactly the same issue, cannot delete files permanently.

        I see the option to delete files permanently, but when I click on "Permanently delete", and fill in my password in order to continue then nothing happens.

        I don't see any errors in console or network requests either.

        I have tried Chrome, Firefox, Edge - also after clearing cache.

        It is definitely an issue on your side, please fix ASAP.

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