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kurioshopp's avatar
kurioshopp
New member | Level 2
2 years ago
Solved

Cannot permanently delete a file I accidentally uploaded to work dropbox

I accidentally uploaded a sensitive folder to my work dropbox and while I was able to delete it, I am not able to permanently delete it. I enter my password and nothing happens when I hit OK. The fol...
Delete
FAQ
  • Jay's avatar
    Jay
    2 years ago

    Hi kurioshopp, thanks for bringing this to our attention.

     

    It's possible that the team admin has disabled the option to permanently delete files on the Dropbox Business team.

     

    Do you see the option to permanently delete the file on the deleted files page?

     

    This will help me to assist further!

kurioshopp's avatar
kurioshopp
New member | Level 2
2 years ago

I recovered the folder. It appears to be empty. If so, then maybe I was able to cancel it before the files uploaded or something? Not sure though.

How can I be sure the files are actually gone and not just invisible or something?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey kurioshopp, sorry to jump in here.

 

Can you check your events page to see what's visible about those files there?

 

Permanently deleted files will not be visible, by the way.

  • kaidokas's avatar
    kaidokas
    New member | Level 2
    2 years ago

    I have exactly the same issue, cannot delete files permanently.

    I see the option to delete files permanently, but when I click on "Permanently delete", and fill in my password in order to continue then nothing happens.

    I don't see any errors in console or network requests either.

    I have tried Chrome, Firefox, Edge - also after clearing cache.

    It is definitely an issue on your side, please fix ASAP.

  • kaidokas's avatar
    kaidokas
    New member | Level 2
    2 years ago

    Also, currently after going through the process of "Permanently delete", and page refresh, I still see the file in the list and am able to restore it. So files are not permanently deleted at this moment. 😞

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    HI kaidokas, are you part of a Dropbox Business team? Is it possible that this has been disabled by the team admin?

  • kaidokas's avatar
    kaidokas
    New member | Level 2
    2 years ago

    @Jay Yes, I am under Business team. I will look into it.

    But even if this is related to being under Business team, then this "Permanently delete" should not be a visible option, right? Or there should be some message that mentions that it is disabled for the team? Currently it is either a bug in the system or bad/unclear UI/UX.

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