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photos5678's avatar
photos5678
Explorer | Level 4
2 years ago

Cannot select multiple files on the website while using keyboard shortcuts.

When I'm logged into my own Dropbox account through the website, I am not able to select multiple photos while holding in shift.  I am very familiar with the shortcut keys and use them all the time....
GUI
Organize
Web
photos5678's avatar
photos5678
Explorer | Level 4
2 years ago

We have tried on other devices and the issue does not happen there. It is specific to one device and we can't figure out why since we have tried multiple browsers. Thank you for your help.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

In that case @photos5678, would you mind if I send you an email, in order for us to have a closer look into this?

 

Keep me posted!

  • photos5678's avatar
    photos5678
    Explorer | Level 4
    2 years ago

    Yes, sounds good! thank you. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I just sent you an email @photos5678!

     

    I'll see you there, cheers!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey @fossor, thanks for the additional info.

     

    Our team is aware of this and they're working to get it sorted in the next few days.

     

    As a temporary workaround, within grid view, you should be able to do this, by clicking the checkbox at the top left of each item.

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