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Forum Discussion
Can't Delete Files, too many files but they are not.
This is seriously frustrating. Ive been doing a big clean up on my SSDs today and part of that was moving dropbox from one hard drive to a larger one. Which I have done successfullly. however restructuring the dropbox sub folders has not synced in the cloud and my old folders keep getting pulled down onto my drive creating massive amounts of duplicates. the new folders are not syncing back up to the cloud either.
Anyway I understand that part of this is because I need to delete folders from the cloud to stop them from syncing back down to the desktop app.
But when I try to delete certain folders I am getting "error too many files" (even though there might only be 3 or 4 files in the folder). And when i click into the folder to delete the files one by one i get "error could not delete file" (ffs can we please get some sort of error logging and not this generic bs)
I am the owner of these files. I have checked. They are not open or being held by any system process. I am logged out of the desktop application. Wtf is going wrong?
6 Replies
Cancelled subscription. This is such a terrible product. The bugs are crazy and the price is too high for the amount of storage you get. Ive lost too many weekends fixing dropbox bugs. Will never come back to it
- Megan
Dropbox Community Moderator
Hi _igo, sorry to hear about that!
I wanted to jump in here, and ask if you're still experiencing this issue, and if you'd like for us to have a closer look together.
I'm always here if you wish to continue troubleshooting, and I'd be happy to help you out.
Thank you!
I am having the same issue. I highlight a folder, I click on the three dots to the right, but I do not get an option to Delete. I am the sole owner of the account, I never shared the folder with anyone, and I created the folder. This is happening on all my folders. Count me frustrated.
- Walter
Hi there canyonhiker - sorry to hear you're having issues with this.
Could you clear your browser's cache or use another browser and let us know how it goes?
If the issue persists, please send us a screenshot so that we can have a look too.
Thanks!
100%
Dropbox has turned into a terrible product. I have spent countless hours to try to migrate off of Dropbox and I'm still struggling to figure out why their platform is performing sooo poorly!
I'm done with Dropbox - maybe that's how they'll learn to fix their bugs and start listening to customers.
- T_theresa_A
Community Manager
Hi vladibg66, I’m really sorry to hear about the challenges you’ve been facing.
We want to make sure Dropbox works smoothly for you, so if you’re open to sharing more details about the issues you’re encountering, I’d be happy to help guide you through some solutions.
Your feedback is truly important to us, and we’re always striving to improve. Thank you for taking the time to share your thoughts with us.
T 😺 (Dropbox Community Manager)
