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Stgcmtj's avatar
Stgcmtj
Explorer | Level 3
2 years ago

Can't edit Excel files on my Samsung tablet.

I have DB on 2 PC's using MS Office 2016 to edit Excel files on DB and DB on a Samsung Tablet with MS 365 to edit excel DB files..When using the Tablet to edit a file created by one of the PC"s, I ca...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Stgcmtj, thanks for posting here!

 

Based on everything that you described it sounds like this is a file that you created, and you're not accessing it using a shared folder/link, right?

 

Would you mind clarifying the exact message you receive on your end when editing the file, using the mobile app? 

 

Also, what is the current plan that you're using? 

 

Let me know more, and we'll take it from there! 

  • Stgcmtj's avatar
    Stgcmtj
    Explorer | Level 3
    2 years ago

    The message I receive is..."Your file xxxx.xlxs wasn't updated because we cannot merge changes made by another user".....

    I am the only user on both Windows PC's and the Samsung Tablet.   I am using the baic 3 user plan.

    Thank you for your help....Ted   

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Stgcmtj, thanks for clarifying! 

       

      I did some research on my end, and this seems to be a Microsoft error, and not a Dropbox one. 

       

      Would you mind checking this page here, and let me know if this helps at all? 

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