Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Missymoo's avatar
Missymoo
Explorer | Level 4
3 years ago
Solved

Can't edit Microsoft files using the mobile app. I'm getting an error, that there was a bug.

Dropbox keeps crashing every time I try and edit a file - it won't open it and after a couple of attempts it says the app has closed because it has a bug
edit
Microsoft Office
Mobile
  • TrevorS's avatar
    TrevorS
    3 years ago

    This issue has been fixed on the latest stable release on the Android app 336.2.2.

Ryanrs's avatar
Ryanrs
New member | Level 2
3 years ago
Yes! Please help. I'm having the same problems and it's driving me nuts. I NEED to be able to open and edit these docs on my phone EVERY DAY for work.
rrierson's avatar
rrierson
Explorer | Level 4
3 years ago

I try to open an excel spreadsheet through Dropbox and it tells me my app has a bug and I need to wait for it to come out with an update. Anybody else experienced this? I Uninstalled and cleared data and cache with no luck.

  • Missymoo's avatar
    Missymoo
    Explorer | Level 4
    3 years ago
    Yes! Having the exact same issue. Just posted here too because of it, so can't assist 😔
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi rrierson & Missymoo, I hope you're both doing well! 

       

      Just wanted to check in with you, and ask if you're still experiencing the same issue. If so, which platform do you use when this happens? 

       

      Can you send me a screenshot of the exact error you received on your end? 

       

      Keep me posted!

      • Missymoo's avatar
        Missymoo
        Explorer | Level 4
        3 years ago
        Hi Megan, Using the app on my phone. Won't work for any of my files - excel or Word. Same issue happening with my partner. Can however access and edit fine on the laptop. Replying via Web on my phone and can't see an option to include a pic / screenshot 🤔
  • GINES DRAGON's avatar
    GINES DRAGON
    Explorer | Level 3
    3 years ago

    Me pasa lo mismo desde hace nos días. Y con el mismo mensaje al intentar abrir word o excel desde el móvil andorid

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!